Service and Support

topics covered:

Enterprise Resource Planning System Support

Field Service Management

For further information on this topic, please contact us

Field Service Management (FSM)

Is mainly referred to companies who need to manage the installation, service and  repairs of equipment manufactured and that are sold to Customers

It can also refer to software and cloud-based platforms that aid in field service management

“ Understanding the importance of having  Manufactured equipment serviced and repaired ”

Enterprise Resource Planning Support Services

“ Understanding the importance of having your Enterprise Resource Planning (ERP) Systems supported so that you can rely on and want to be able to see the progress of issue resolutions as they happen, is critical to any organization ”

We work closely with our customers to offer a range of Support Services to meet their needs and deliver better operational efficiencies

Our Services cover:

Selection of the External ERP System Support Partner

The business may rely on the ERP System Provider to assist them achieve this, if not, an external ERP Support Partner may need to be contracted to do so. We help in the evaluation of prospective System Support Partners and make recommendations to the customer in order to assist in the selection of the best Support Partner

Review and Assess the Support Partner’s Performance

As part of continued business improvement, helping the customer in reviewing and assessing the performance of their system support partner and working with both parties to implement any new recommendations

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